Refund Policy

Effective Date: 22 July 2025

Website: https://mapsyus.com
Owned and operated by:
MAPSYUS INFO LTD
Company number: 16585861
Office 6180, 58 Peregrine Road, Hainault, Ilford, Essex, United Kingdom, IG6 3SZ
Email: [email protected]. 

1. Scope of This Policy

This policy applies to digital products (PDF travel guides) purchased on mapsyus.com.

2. No Refunds for Digital Downloads

Under the Consumer Contracts Regulations 2013, digital content is non-refundable once downloading has started, unless the file is faulty or not as described.

3. Refunds Will Not Be Issued For

• Change of mind
  
• Accidental purchases
  
• Purchasing the wrong guide
  
• Expectation of a physical product
  
• Lack of ability to open or use a PDF file
  
• Misunderstanding the product’s content or format
  
• Lack of personalized or custom content
  

4. Refunds May Be Granted If

• The file is corrupted or cannot be opened
  
• The file does not match the product description
  
• A duplicate purchase of the same guide was made
  

5. Refund Request Conditions

• Requests must be submitted within 7 calendar days of the purchase date
  
• You must provide the order number and a clear explanation of the issue
  
• Supporting evidence (such as screenshots) may be required
  

6. How to Request a Refund

Send your request by email to [email protected] with the following information:

• Full name
  
• Order number
  
• Title(s) of the guide(s)
  
• Reason for the refund request
  

7. Refund Method

• Refunds are processed to the original payment method
  
• Processing times may vary depending on your payment provider
  

8. Right to Decline

MAPSYUS INFO LTD reserves the right to decline a refund request if:

• The product was downloaded and accessed successfully
  
• The request is submitted beyond the allowed timeframe
  
• There is evidence of policy abuse or fraudulent activity
  

9. Contact

For any questions regarding this policy, please contact us at [email protected].