Terms and Conditions

Effective Date: 29 August 2025

Website: https://mapsyus.com
Owned and operated by:
Mapsyus INFO LTD
Company number: 16585861
Office 6180, 58 Peregrine Road, Hainault, Ilford, Essex, United Kingdom, IG6 3SZ
Email: [email protected]

1. Introduction

By accessing or making a purchase from mapsyus.com, you agree to be legally bound by these Terms and Conditions. These Terms are designed to outline the scope of our services, your rights as a customer, and our responsibilities as a digital publisher.

Please read them carefully before using the website. If you do not agree with any part of these Terms, you must refrain from using the site, purchasing digital products, or accessing related services. Your continued use of the site constitutes acceptance of these Terms in full.

2. Nature of Our Products

Mapsyus provides digital travel guides, available exclusively in downloadable PDF format. Our guides are intended as a source of inspiration and practical orientation for travellers, offering cultural notes, tips, and curated ideas that can enhance your journey.

It is important to understand that our guides are not created by licensed tourism professionals, historians, or certified advisors. Instead, they are a careful compilation of publicly available information, user experience, and research intended to be both accessible and enjoyable.

Accordingly, our guides should be regarded as supplementary resources rather than definitive authorities. They are designed to enrich your planning and broaden your perspective, not to replace official sources or professional advice.

By purchasing or downloading a guide, you accept that Mapsyus is not responsible for decisions made solely on the basis of the content provided within.

3. Payments and Security

All payments for our products are processed through trusted third-party providers using secure encryption technologies. Mapsyus INFO LTD does not collect, store, or have access to your credit card details at any point in the transaction process.

When making a purchase, you are also bound by the terms, conditions, and privacy policies of the payment provider you use. We recommend reviewing their terms carefully. Any issues relating to payment methods or processing outside our direct control must be addressed with the relevant provider.

4. Licence and Usage Restrictions

When you purchase a guide, you are granted a personal, non-transferable, non-exclusive licence to download and use the content for your private use only.

You may not, under any circumstances:

Resell, license, or otherwise redistribute the guides in whole or in part;
Upload or share the guides on public or private file-sharing platforms;
Modify, rebrand, or present the guides as your own intellectual work;
Incorporate the guides into paid services, educational courses, or commercial projects.

Any violation of these restrictions may result in the immediate termination of your licence, revocation of access to our services, and potential legal proceedings to protect our intellectual property rights.

5. Account Registration

You may purchase our guides either as a guest or by creating an account. Guest checkout requires only minimal information, while registered accounts provide additional benefits such as order history and easier access to downloads.

If you choose to register, you agree to provide accurate, complete, and up-to-date information during the registration process and to maintain the confidentiality of your login credentials. You are solely responsible for all activities carried out under your account.

We reserve the right to suspend or terminate accounts that contain false information, are misused, or are found to be in violation of these Terms.

6. Delivery of Digital Products

All travel guides are delivered electronically in PDF format once payment has been successfully processed. Delivery typically occurs instantly, via a download link sent to your registered email address.

While most deliveries are immediate, technical issues may occasionally cause delays. If you do not receive your guide within a reasonable time frame, please contact us at [email protected] so that we can resolve the issue promptly.

Please ensure that your device is capable of opening PDF files before making a purchase. Mapsyus cannot be held responsible for incompatibility with outdated software or unsupported devices.

7. Pricing

All product prices are clearly displayed at the time of checkout and are final at the moment of purchase. Once a transaction is completed, the amount paid will not be affected by subsequent price changes.

We reserve the right to modify prices at any time without prior notice. Occasional promotions or discounts may also be introduced at our sole discretion, but these will not apply retroactively to previous purchases.

8. Refund Policy

Due to the digital nature of our products, once a download has started the purchase becomes non-refundable, in accordance with UK Consumer Contracts Regulations.

Refunds will only be issued under the following circumstances:

The file is corrupted or cannot be opened;
The product does not match its description on our website;
The same guide has been purchased more than once accidentally.

For full details of our refund rules and procedures, please review our Refund Policy at: https://mapsyus.com/refund_returns/

Refunds will not be issued for:

A change of mind after purchase;
Accidental selection of the wrong product;
Inability to use a PDF file due to device limitations;
Misunderstanding of what the guide includes;
Requests for customised or personalised content.

To request a refund, you must contact us at [email protected] within 7 calendar days of purchase, providing your order number and a clear explanation of the issue. If approved, refunds will be processed via your original payment method within a reasonable timeframe.

9. Content Accuracy and Updates

We take great care to ensure that our guides are reliable, accurate, and helpful at the time of publication. Each guide represents a curated snapshot of knowledge, combining cultural insights, location highlights, and practical tips gathered from research and traveller experience.

However, the world of travel is dynamic. Restaurants may close, attractions may change, transport routes may be altered, and local customs may evolve. While we conduct periodic reviews and updates to reflect significant changes, we cannot guarantee that every piece of information will remain fully current or exhaustive at all times.

We recommend that users complement our guides with their own research and verify critical details — such as opening hours, ticket prices, or local regulations — through official or direct sources. In this way, our guides are best used as a framework for inspiration, not as a definitive or sole planning tool.

10. Disclaimer

All content is provided strictly on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the completeness, reliability, or suitability of the guides for your individual needs.

We do not guarantee that:

The guides will be free from errors or omissions;
The information will meet your specific expectations;
Access to downloads or the website will be uninterrupted, timely, or error-free.

You acknowledge that reliance on the guides is at your own discretion and risk. Mapsyus INFO LTD disclaims any liability arising from your use of the content beyond what is required by UK consumer law.

11. Limitation of Liability

To the maximum extent permitted by law, Mapsyus INFO LTD shall not be liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to loss of data, revenue, profits, or enjoyment, arising from the use or inability to use our guides or website.

Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited under UK law. Your statutory rights remain unaffected.

12. Updates to These Terms

We may revise these Terms and Conditions from time to time in response to legal requirements, changes in our business practices, or improvements to our services. Updates will be posted on this page with the “Effective Date” clearly indicated at the top.

It is your responsibility to check this page periodically for updates. Continued use of the website and its products after revisions are posted constitutes acceptance of the updated Terms.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes or claims arising from these Terms shall fall under the exclusive jurisdiction of the English courts.

14. Intellectual Property

All content made available through mapsyus.com — including but not limited to travel guides, text, images, graphics, design elements, logos, and trademarks — is the exclusive intellectual property of Mapsyus INFO LTD, unless otherwise stated.

Purchasing a guide grants you a licence for personal use only. It does not transfer any intellectual property rights to you. You may not reproduce, distribute, display, or create derivative works from our content without prior written consent from Mapsyus INFO LTD.

Any unauthorised use of our intellectual property may result in legal action and liability for damages.

15. Force Majeure

Mapsyus INFO LTD shall not be held responsible or liable for any failure or delay in performance caused by circumstances beyond our reasonable control. Such circumstances include, but are not limited to: natural disasters, fire, flood, extreme weather conditions, power outages, internet or telecommunications failures, strikes, pandemics, cyberattacks, or restrictions imposed by government authorities.

In such events, our obligations will be suspended for the duration of the disruption. We will make reasonable efforts to resume operations as soon as practicable once the force majeure event has ended.

16. Contact

If you have any questions, concerns, or feedback regarding these Terms and Conditions, or if you require assistance with your purchase, please contact us directly:

Email: [email protected]
Postal Address: Mapsyus INFO LTD, Office 6180, 58 Peregrine Road, Hainault, Ilford, Essex, United Kingdom, IG6 3SZ

We aim to respond to all inquiries within a reasonable timeframe and will do our best to resolve any issues in a professional and timely manner.